Refund policy

We want you to be completely happy with your new extensions, so we offer a 35 day return/exchange from the date received for any hair extension product that is still in its original ties and packaging.

We suggest that you check the hair immediately and make contact with our customer service team on 1300 308 078 or info@hadrillhair.com if you are unsatisfied with the product for any reason.

*Hadrill Hair Supplies does not accept returns after 35 days of receiving your purchase.

What if I want to change the colour?

We understand it is sometimes difficult to choose the correct colour online; therefore we are pleased to offer a great exchange process.

Simply email us at info@hadrillhair.com with your order number and our friendly customer service team will advise you of our return address and once we receive your item, we will process the exchange free of charge.

When would my order NOT be suitable for return/exchange?

If you have released the ties that hold the extensions in place, you are unable to return the product for a refund or exchange.
It is very easy to check the colour without removing these ties, so please do so to ensure you can return if you wish.
If you wait more than 35 days after the item is officially delivered by the courier you cannot return/exchange.
If you wash, colour or tamper with the hair in any way it cannot be returned/exchanged.
No returns will be accepted if the hair has been treated or maintained with products other than the Hadrill Hair Supplies Hair Care Range.

Like all hair extension companies, we do not allow opened products to be returned as a matter of hygiene. We cannot refund or exchange ANY item that has been removed from its ties or tampered with in any way.

How should I return my item?

For our Australian customers, we recommend using an Australia Post Express Satchel when sending the extensions back. This method provides a tracking number which is important as we cannot be responsible for any lost returns.

When will I receive my refund?

A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the cardboard backing which is protected by a security seal.

What happens if my order does not arrive?

All orders are dispatched with reliable credible couriers, however on a very rare occasion orders can go missing. If you believe your order has gone missing, please call our customer service team on 1300 308 078 and we will assist with placing an investigation with the courier.

ITEMS THAT ARE FINAL SALE

All hairbrush items
All hair clip items
Any custom ordered hair extensions

ALL RETURNS AND EXCHANGES ARE REQUIRED TO BE REQUESTED TO OUR CUSTOMER SERVICE TEAM AT iinfo@hadrillhair.com PRIOR TO SENDING BACK.