Product Warranty
Our hair extensions are 100% double-drawn Remy human hair. How long they look their best depends on how they are fitted and cared for, so our warranty comes with a few conditions.
What the warranty covers
- Manufacturing faults in the hair or the attachment method, assessed by our team.
- Extensions fitted with Hadrill Hair micro beads or replacement tape.
- Extensions cared for with the Hadrill Hair Care range and maintained as described in our Maintenance and Care guide.
What it does not cover
- Hair treated or maintained with products containing protein, sulphates, keratin or a high alcohol content. These damage extension hair and void the warranty.
- Damage from improper application, heat, colouring or chemical treatment.
- Hair that has already been fitted, unless a manufacturing fault is found.
- Minor variation in colour between batches, which is beyond our control.
Before you fit
All hair is sold on the condition that you check it thoroughly and are satisfied with colour and quality before the ties are removed and before it is fitted. Once the ties are released the hair can no longer be returned for change of mind. Change-of-mind returns are accepted within 35 days of delivery under our Returns Policy.
Making a claim
Email info@hadrillhair.com with your order number, photos and a description of the issue. We may ask you to return the hair for assessment. Nothing in this warranty limits your rights under consumer law, including the Consumer Rights Act 2015 if you are in the United Kingdom.
Salons and stockists
If you are a stockist, it is your responsibility to give your clients the correct home care advice and our warranty conditions. We are happy to provide a take-home Maintenance and Care guide and a client agreement form on request at info@hadrillhair.com.
