Frequently asked questions

The range is formulated for natural hair and extensions. The Shampoo cleanses, while The Treatment Mask and The Conditioner soften and detangle the lengths. Keep mask and conditioner away from attachments and follow the aftercare requirements for your extension system.

Suitability depends on the extension hair and attachment system. Check your supplier’s aftercare instructions for tapes, bonds, wefts, clip-ins or halos. Apply mask and conditioner through the lengths and ends, keeping them clear of attachment points.

The collection is protein-free, sulphate-free, paraben-free, keratin-free and silicone-free. Check each product’s full ingredient list and follow the care requirements for your extensions.

Our formulas use plant oils and other conditioning ingredients to soften and detangle the lengths, without added proteins or keratin. The complete formula matters when choosing care for your extensions. Read our protein-free shampoo guide.

Use The Shampoo first. On treatment days, follow with The Treatment Mask, then The Conditioner. On other wash days, go straight from shampoo to conditioner.

1. The Shampoo: cleanse at the scalp, rinse gently through the lengths.
2. The Treatment Mask: apply through the mid-lengths and ends for five to ten minutes, then rinse. Use once or twice a week as directed.
3. The Conditioner: apply through the mid-lengths and ends for one to two minutes, then rinse.

Keep mask and conditioner away from attachments. Read the routine guide.

Once or twice a week suits most hair. If your hair is dry, blonde, textured or you wear extensions, lean towards twice.

The range is formulated for colour-treated hair and extensions. Use the amount and routine that suit your hair, following the product directions and your colourist’s advice.

The range is formulated for natural hair and extensions, including colour-treated and dry hair. The amount of product and frequency of treatment should suit your hair’s texture, density and condition.

Each product is available on its own. The Trio brings The Shampoo, The Treatment Mask and The Conditioner together in one presentation box.

100% double-drawn Remy human hair. Remy hair has cuticles aligned from root to tip; it still needs careful washing, brushing and storage. Double drawing removes shorter hairs to give fullness through the lengths and ends. See how our hair is made.

Yes. Our hair comes from donors who chose to sell it, gave clear consent and were paid a fair price. Emilly Hadrill audits the factory in person, and it works to a Code of Conduct we set. Read our ethical standard.

Hadrill Hair has a natural body wave. Air dried it falls in a loose wave; blow-dried it sits straight. The slight wave gives body, blends with most hair types, holds a curl well and still styles straight easily.

Shade options vary by product. Open the product page to see the available colour names and photographs, or use our colour match service for help. Check your match before any colouring or customisation.

Only to go darker or to tone, using a semi-permanent or demi-permanent colour with no more than a 1.5% developer, and always on a test strand first. Never bleach or lighten extension hair. Colouring is at your own risk and sits outside the warranty.

Hadrill’s tape and weft guides give a typical hair lifespan of nine to twelve months with the recommended care. Clip-in and Halo lifespan varies with frequency of wear, washing and styling. A refit interval is different from the lifespan of the hair itself. Read our guide to extension lifespan.

Eight wefts in graduated widths, with 150 grams of hair in total at 22 inches. Each weft has pressure-sensitive clips with a silicone stopper. Your stylist can help you choose the amount of hair and placement for your desired result. See the set and its full contents.

The Clip In Halo is a single 22 inch weft supported by a fine wire around the crown and five small clips. It adds temporary length and volume without positioning eight separate pieces. Check that the fit feels comfortable and remove it before sleeping.

Check the shade and placement first. Your hairdresser can assess whether trimming or layering the extensions would help them blend with your cut. Confirm the match before cutting or customising the set.

Wash clip-ins when needed, following the directions supplied with the set. Use the recommended shampoo and conditioning routine, detangle gently and let the hair dry fully before storing. Remove clip-ins before sleeping or swimming.

Brushed, dry, and flat or hanging in our Clip In Storage Bag, away from sunlight. The Extension Holder keeps the wefts tidy while you style.

Use a heat protectant and keep styling tools at or below 160 degrees Celsius, following the care instructions for your set. Style only when the hair is fully dry and keep hot tools away from clips and attachments.

The range includes Invisible Tape, Classic Tape and Miracle Weft extensions. These methods require fitting and removal by a trained stylist. Salon professionals can visit the Hadrill professional store for trade products and account information.

Every six to eight weeks, depending on how fast your hair grows. Regular maintenance protects your own hair by refreshing the attachment before natural shedding leaves it carrying too much weight.

Salon-fitted extensions should be applied and removed by a trained stylist. The removal product and technique must suit the specific attachment system; do not pull or force attachments out.

Wait 48 to 72 hours before the first wash so the adhesive fully bonds. Then follow the ritual, keeping The Treatment Mask and The Conditioner below the tapes or bonds.

Standard delivery is free on UK orders, with an estimated one to two business days from dispatch. Complimentary standard delivery is also available to the European destinations listed in our policy, with estimated delivery of one to three business days from dispatch. Check the delivery information for current destinations, dispatch times and express options.

Yes. We are registered for UK VAT, so prices shown to UK customers include it and there is nothing to pay on arrival. For EU deliveries, any duties and taxes are shown and collected at checkout where indicated.

Unopened products can be returned within 35 days of delivery. Hair extensions must be unopened with the ties in place; once a set has been opened or fitted it cannot be returned unless faulty. Write to info@hadrillhair.com to arrange a return. Returns policy.

Yes. Our hair extensions are covered against manufacturing faults when they are fitted, maintained and washed as described in our care guide, using extension-safe products. Protein, sulphate, keratin or high-alcohol products void the warranty. Product warranty.

The card and wallet options available for your order are shown at checkout. Payment details are handled by the provider for the method you choose. See our payment information for more details.

Email info@hadrillhair.com and a member of the team will reply within one business day. You can also use the contact form.