Terms & Conditions

Last updated: 17 February 2026

1. About Us

These Terms & Conditions (“Terms”) govern your access to and use of the website hadrillhair.com (the “Site”) and any orders for products placed through the Site (together, the “Services”).

The Site is operated by Hadrill Hair (“Hadrill Hair”, “we”, “us”, “our”), which is a trading name of Emilly Hadrill Hair Pty Ltd, an Australian proprietary company limited by shares, ACN 168 434 857, ABN 85 168 434 857, registered in Queensland, Australia (the “Company”).

Our registered office and principal place of business details are provided on the Site and in your order confirmation. You can also contact us via the contact information listed on the Site and in your order confirmation.

When we refer to “you” or “your” in these Terms, we mean the individual consumer using the Site and/or purchasing products from us.

2. Legal Basis and Jurisdiction

These Terms are intended to comply with applicable consumer protection and e‑commerce laws, including (where relevant): EU consumer law and e‑commerce rules, the UK Consumer Rights Act 2015, and relevant US federal and state consumer protection and unfair contract laws.

If you are a consumer habitually resident in:

• an EU Member State, you may benefit from mandatory consumer protection rights under the laws of your country of residence;
• the United Kingdom, you may benefit from mandatory rights under UK consumer protection law, including the Consumer Rights Act 2015;
• the United States, you may benefit from mandatory rights under US federal and state consumer protection laws.

Subject to those mandatory rights, these Terms and any dispute or claim (including non‑contractual disputes or claims) arising out of or in connection with them or their subject matter or formation will be governed by and construed in accordance with the laws of the State of Queensland, Australia, and the courts of Queensland will have non‑exclusive jurisdiction.

Nothing in this section limits any rights you have as a consumer to bring proceedings in your home country or to rely on mandatory consumer protection provisions of the laws of your country of residence where those laws apply and cannot be excluded.

3. Acceptance of These Terms

By accessing or using the Site, or by placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Cookie Policy (collectively, the “Agreement”). If you do not agree, you must not use the Site or place any order.

You must be at least 18 years old, or the age of legal majority in your place of residence if higher, to place an order on the Site.

4. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes in law, regulatory requirements, or our business practices. When we make changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice (such as a banner or email).

The version of the Terms in force at the time you submit your order will apply to that order, unless a change is required by law to apply to existing orders.

5. Your Account

You may be able to create an account on the Site. You are responsible for keeping your login credentials confidential and for all activities that occur under your account.

You agree to notify us promptly if you become aware of any unauthorised use of your account or any other breach of security. We may suspend or close your account if we reasonably suspect misuse or fraudulent activity.

6. Product Information

We sell professional hair products, including but not limited to hair extensions, hair care products, and related accessories (the “Products”). Product descriptions, images, ingredients, and usage instructions are provided on the Site to help you make informed choices.

We take reasonable care to ensure that all details, descriptions, and prices of Products appearing on the Site are accurate, but errors may occur. Where we discover an error, we will correct it and may cancel or refuse any order placed for Products listed at an incorrect price or with materially incorrect information, in accordance with your consumer rights.

Colours and appearance of Products may vary depending on your device display and lighting and therefore may not perfectly match the images on the Site. This does not affect your statutory rights.

7. Ordering Process

To place an order, you must follow the steps on the Site checkout, provide the requested information, and submit your order. Before you submit your order, you will have the opportunity to review and correct any errors.

After you submit an order, you will receive an email acknowledging receipt of your order. This acknowledgement does not mean that your order has been accepted. We accept your order only when we send a separate order confirmation email or dispatch confirmation.

We may decline or cancel an order, for example if:

• the Product is unavailable or out of stock;
• we cannot obtain authorisation for your payment;
• there is an error in the price or description of the Product; or
• we reasonably suspect fraud or misuse.

If we cancel an order after payment has been taken, we will refund you in full using the original payment method, without undue delay and in any event within the time required by applicable law.

8. Prices, Taxes, and Currency

Product prices are displayed on the Site in the currency indicated (for example, EUR, GBP, USD or AUD) and include or exclude taxes as specified on the product or checkout page.

For customers in the EU and UK, prices will normally be shown inclusive of applicable value added tax (VAT) where required by law, and any additional charges (such as shipping or duties) will be clearly disclosed before you place your order. For US customers, sales tax may be applied depending on your shipping address and applicable state law.

Delivery charges and any other applicable fees will be displayed separately before you confirm your order. If we have to change a price after you have placed an order due to a clear error, we will inform you and give you the option to reconfirm your order at the correct price or cancel it and receive a refund.

9. Payment

We accept the payment methods displayed at checkout, which may include major credit and debit cards, digital wallets, and other online payment services. You must use a payment method that belongs to you or that you are authorised to use.

By submitting an order and providing your payment details, you authorise us and our payment service providers to charge the total amount of your order to your selected payment method.

All payments are subject to validation checks and authorisation by the card issuer or payment provider. If your payment is not authorised, we will not be liable for any delay or non‑delivery of your order.

10. Delivery

We deliver to the countries listed on the Site. Estimated delivery times and shipping options will be shown at checkout and in your order confirmation.

Delivery times are estimates only and are not guaranteed, as they may be affected by factors outside our reasonable control (for example, customs delays or carrier disruptions). This does not affect your legal rights if we fail to deliver within a reasonable time.

The Products will be your responsibility from the time they are delivered to the address you provided. Ownership of the Products will pass to you once we receive full payment.

11. Risk, Title, and International Deliveries

For international orders, you are responsible for ensuring that the Products can be lawfully imported into your country and that they comply with local regulations. We are not responsible for Products that are seized by customs or other authorities where you have failed to comply with import requirements.

Where duties, taxes, or clearance charges apply, these may be charged at checkout or by your local customs authority or carrier. We will clearly disclose at checkout whether duties and taxes are included or excluded from the total price.

12. Right of Withdrawal / Cooling‑Off (EU & UK Consumers)

If you are a consumer resident in the EU or UK and you purchase Products from us online, you may have a legal right to cancel your contract within a cooling‑off period, typically 14 days from the day after you receive the Products, subject to the exceptions below.

To exercise your right to cancel, you must notify us within the cooling‑off period, using any clear statement (for example, email or the online cancellation form where available), and then return the Products to us within the period required by applicable law.

Your right to cancel may not apply, or may be limited, in respect of:

• sealed Products not suitable for return due to health protection or hygiene reasons (for example, certain hair extensions or hair accessories) once unsealed or used;
• Products made to your specifications or clearly personalised;
• services, where performance has been fully completed with your prior express consent and acknowledgement that you lose your right to cancel once the service has been fully performed.

We will clearly indicate at checkout and in your order confirmation where any of these exceptions apply. This section is in addition to any more generous returns policy we may offer.

13. Returns, Refunds, and Exchanges

Our Returns Policy (as updated from time to time and made available on the Site) sets out practical details on how to return Products, when refunds are issued, and any conditions that apply, and it operates alongside your statutory rights.

Where you are entitled to a refund under law or our Returns Policy, we will process your refund without undue delay and, in any event, within the time limits required by applicable law, using the same payment method you used for the original transaction unless we have agreed otherwise.

14. Faulty or Non‑Conforming Products

We are under a legal duty to supply Products that conform with the contract. If a Product is faulty, misdescribed, unsafe, or otherwise non‑conforming, you may be entitled to a repair, replacement, price reduction, or refund, depending on your jurisdiction and the nature of the issue.

If you believe a Product is faulty or not as described, please contact us promptly with details and, where possible, photographs or other evidence. We may request that you return the Product for inspection.

Nothing in these Terms limits or excludes any statutory warranties or legal rights you have as a consumer under applicable law.

15. Safety and Proper Use

You must follow all instructions, warnings, and care guidelines provided on the Site, on Product packaging, or in any accompanying materials. Improper use, failure to follow instructions, or unauthorised modifications may increase the risk of damage or adverse effects and may affect your rights.

If you experience any adverse reaction, discontinue use immediately and seek professional advice if necessary. Our Products are not intended to diagnose, treat, cure, or prevent any medical condition.

16. Personal Data and Privacy

We process your personal data in accordance with our Privacy Policy and Cookie Policy, which explain what personal data we collect, how we use it, and your rights under applicable data protection laws, including the EU and UK GDPR and relevant US privacy laws where applicable.

By using the Site or placing an order, you acknowledge that your personal data will be processed as described in those policies, including transfers of data to Australia and other countries, subject to appropriate safeguards where required by law.

17. Intellectual Property Rights

The Site and all content on it, including text, graphics, logos, photographs, videos, icons, and software, are owned by or licensed to us and are protected by copyright, trade mark, and other intellectual property rights.

You may use the Site and its content only for your personal, non‑commercial use and in accordance with these Terms. You must not copy, reproduce, distribute, modify, create derivative works of, publicly display, or exploit any part of the Site or its content without our prior written permission, except where permitted by mandatory law.

18. User Content, Reviews, and Social Media

If you submit any content to the Site or our social media channels (including reviews, comments, photos, videos, or other materials), you grant us a worldwide, non‑exclusive, royalty‑free, transferable licence to use, reproduce, modify, publish, translate, create derivative works from, distribute, and display such content in connection with our business and marketing, in any media.

You must ensure that any content you submit is accurate, lawful, and not misleading, deceptive, or defamatory, and that you have all necessary rights and permissions to share it. You must not post fake or incentivised reviews that do not reflect genuine experiences.

We may remove or refuse to display any content that we reasonably consider to breach these Terms or applicable law.

19. Prohibited Uses

You agree not to use the Site:

• for any unlawful purpose or in breach of any applicable law or regulation;
• to infringe our intellectual property rights or those of any third party;
• to transmit any harmful code, malware, or other technologically harmful material;
• to engage in data scraping, data harvesting, or similar automated data collection without our prior written consent;
• to interfere with or disrupt the operation or security of the Site or any related systems.

20. Disclaimers

While we aim to ensure that the Site is accurate, up‑to‑date, and available, we do not guarantee that it will be uninterrupted, error‑free, or free from viruses or other harmful components.

To the extent permitted by applicable law, the Site and its content are provided “as is” and “as available”, without any warranties, representations, or guarantees of any kind, whether express or implied, other than those that cannot be excluded under consumer protection laws in your jurisdiction.

21. Limitation of Liability

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot be excluded or limited under applicable law in your jurisdiction.

To the extent permitted by law, we will not be liable for any:

• loss of profit, revenue, business, or anticipated savings;
• loss or corruption of data;
• loss of goodwill or reputation; or
• indirect or consequential loss or damage,

arising out of or in connection with your use of the Site or any Products purchased, except where such loss results from our failure to comply with our obligations to you under these Terms or applicable consumer law.

For EU and UK consumers, our liability for any loss or damage you suffer as a foreseeable result of our breach of contract or negligence is limited to the purchase price of the affected Product and any reasonable costs you incur in returning the Product, except where applicable law provides otherwise.

22. Indemnity (Non‑Consumer / Business Users)

If you use the Site on behalf of a business or for commercial purposes, you agree to indemnify and hold us harmless from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your misuse of the Site, or your violation of any law or third‑party rights.

23. DMCA and Copyright Complaints (US)

If you are a rights holder in the United States and believe that any content on the Site infringes your copyright, you may submit a notice under the US Digital Millennium Copyright Act (DMCA). Your notice should include the information required by 17 U.S.C. § 512(c)(3), and should be sent to the contact details provided on the Site.

We may remove or disable access to allegedly infringing material and, where appropriate, terminate accounts of repeat infringers in accordance with applicable law.

24. Geo‑blocking and Access

We aim to comply with applicable EU rules on non‑discrimination and geo‑blocking in access to our Site and commercial terms, subject to objective justifications such as different delivery costs or legal requirements. We will not unjustifiably block or limit access based on nationality, place of residence, or place of establishment within the EU.

25. Changes to the Site and Services

We may update or change the Site, our product range, and our Services from time to time, for example to reflect changes in our offerings, customer needs, or business priorities.

We do not guarantee that any particular Product, feature, or promotion will always be available.

26. Termination and Suspension

We may suspend or terminate your access to the Site, or cancel orders, if we reasonably believe that you have breached these Terms, engaged in fraudulent or illegal activity, or otherwise misused the Site.

Where appropriate, and unless prohibited by law or law‑enforcement requirements, we will notify you of the reason for suspension or termination and, if possible, provide an opportunity to remedy the issue.

27. Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, wars, riots, strikes, epidemics, cyber‑attacks, or failures of telecommunications or transport networks.

28. Complaints and Dispute Resolution

If you have a complaint, please contact us first so that we can try to resolve the matter informally. Contact details are provided on the Site and in your order confirmation.

If you are an EU consumer, you may also be entitled to submit a complaint via the European Commission’s online dispute resolution (ODR) platform. If you are a UK consumer, you may have access to alternative dispute resolution (ADR) bodies. Access to these mechanisms does not affect your right to bring court proceedings.

29. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision will be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if such modification is not possible, it will be severed, and the remaining provisions will continue in full force and effect.

30. No Waiver

Our failure or delay in exercising any right or remedy under these Terms will not constitute a waiver of that or any other right or remedy, and no waiver will be effective unless expressly stated in writing.

31. Assignment

We may assign or transfer our rights and obligations under these Terms, in whole or in part, to another organisation as part of a restructuring, merger, sale, or other corporate transaction, provided that this does not adversely affect your rights under the Agreement.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except as permitted by mandatory law.

32. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Returns Policy, and any other policies or documents expressly incorporated by reference, constitute the entire agreement between you and us in relation to the Site and the purchase of Products, and supersede any prior agreements, understandings, or arrangements between us, whether written or oral, relating to the same subject matter.

33. Contact Us

If you have any questions about these Terms, or if you wish to exercise your legal rights, please contact us using the contact details provided on the Site and in your order confirmation.